Our focus is complete customer satisfaction. In the event that there is an error in the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the rules of each tournament before participating; it provides all the details about the services or the product you purchase. Please note that this Return, Refund, and Cancellation Policy are part of the Terms and Conditions above.

Our Policy for the cancellation and refund will be as follows:

1. Return and Cancellation Policy
For Cancellations please contact us at angelludo2023@gmail.com. We do not cancel registrations once entered; however, in case of exceptional circumstances wherein the fault may lie with the payment gateway or from our side, we will cancel your participation on request and refund the money to you within a reasonable amount of time.
In case we cancel your participation at any tournament as a result of this, we will return your participation fee to you within a reasonable amount of time for you to redeem the same by playing other tournaments on Angel Ludo.
No other cancellations will be made by Angel Ludo.

2. Refund Policy
We will try our best to create the best user experience for our users.
No refund will be given in any case.

3. Deposits
In order to comply with extant law relating to deposit regulations, please note that the user must withdraw any idle balance lying in their ‘Winnings Wallet’ within 365 days of having won that amount. Similarly, users must use any money in their ‘Deposit Cash Wallet’ within 365 days. If not, the said amounts will have to be forfeited.